FAQ

How fast do orders ship?
Orders are processed within 1 business day (excluding holidays). Orders placed after noon, or on weekends and holidays, may begin processing the next business day. Once your order ships, you'll get a confirmation email with tracking if the shipping method supports it.

How much is shipping, and how long does delivery take?
Shipping is calculated at checkout based on your destination, order weight, and the method you pick — available methods and estimated delivery times are shown at checkout before you pay. Delivery times are estimates and can be affected by carrier delays or weather.

Do you ship internationally?
Yes — we ship to a long list of countries (see the Shipping Policy for the full list). For Canada, the UK, and the EU, customs duties, VAT, and import taxes may apply; where they're calculated at checkout they'll be shown before you place your order, and if they aren't collected at checkout they may be due at delivery.

What if I need to change or cancel my order?
Contact us as soon as possible at admin@weriseabove.life. We may be able to accommodate changes before your order ships; once it's in transit we can't modify it. Cancellation windows vary by delivery location — the full terms are in the Refund Policy.

What's your return policy?
For most delivery locations, you can request a return within 30 days after the last item on your order is delivered. Some regions (including much of the EU and UK) have a 14-day window under local law, with free return shipping and a label provided. Items must come back in the condition received — unworn or unused, with tags, in original packaging. Full region-by-region terms: Refund Policy.

How do I start a return?
Log into your account and start the return or cancellation request there. If it's approved, we'll send instructions on where to send the package. Please don't send items back without requesting a return first — they won't be accepted.

My item arrived damaged or wrong. What now?
Inspect your order when it arrives and contact us immediately at admin@weriseabove.life if anything is defective, damaged, or incorrect, and we'll make it right.

When do I get my refund?
We'll notify you once we receive and inspect your return and let you know if the refund is approved. Approved refunds go back to your original payment method; your bank may need extra time to post it.

Is there a first-order discount?
Yes — RISE10 takes 10% off your first order.

How do I reach you?
Email hello@weriseabove.life.